Frequently Asked Questions

Who is the company behind PPE4COVID19.com?

NDS a full-service print and promotional products provider is based in California. We strive to fulfill 100% our Core Value~

The NDS Core Value:
“Providing incredible service and support utilizing creative solutions
to help others be successful.”

More than just words- our commitment to you!

 

Why isn't my credit card being accepted, or my order is being declined?

The billing address of your credit card AND your account MUST match. If the address and/or zip code was not the correct one as listed from the bank which issued your card, your order will not process. In other words, if you used a home address when you applied for your card, but when you were asked at checkout for this information and you used another address it will decline. This is a safety measure to protect both you and NDS from fraud. You will need to correct your billing address in the "My Account" section which is found near the top of the home page. 

You showed a price before and/or a product, why has it changed or no longer shown?

Unfortunately, product availability and online pricing is subject to change due to providers inventory and demand, NDS will strive to keep the site current with available competitive products.

What is your return policy?

For PPE products, NDS will do everything possible to provide products accurately, to eliminate errors and ensure you of an accurate and correct order, but can not be responsible for order once placed.  Please verify the product, delivery timeframe and certification BEFORE ordering if you have any concerns or questions.

 ALL ORDERS PLACED VIA THIS SITE ARE NOT RETURNABLE & NON-REFUNDABLE.


What if I ordered the wrong size, item or product?

Please be aware, ALL SALES ARE FINAL

 

I ordered my product and have not received it.  Where is it?

Orders may take 3-4 weeks for delivery, or more depending on current status of carriers and production, esp overseas products. You will be notified via e-mail when your order is shipped.
Please call (916)944-5777 or e-mail orders@nds-solutions.com  if you haven’t received your order and it has been more than 5 weeks.

 

Can I change my shipping address once the order has been submitted?

Yes, as long as the order is domestically soourced and/or we have not shipped out your order yet. Please be aware you may need to pay extra for shipping and taxes. SALES TAX is determined by your ship to address. Any overpayment will be returned as store credit. Please email orders@nds-solutions.com. In the subject please include your order number and “ATTN: SHIPPING ADDRESS CHANGE”.  For example: NDS-1234  ATTN: SHIPPING ADDRESS CHANGE. In the body please include your name, order confirmation number, previous address, and new ship to address, as well as the reason for the change.

NDS is not responsible if product is delivered and not received- i.e., home, business unavailable.

 

I have to have my order by a certain date. Who do I need to contact to see whether or not that is possible?

Please contact our NDS support team at NDS at 916-944-5777 or toll-free 888-536-2630 during business hours, Monday- Friday, or e-mail them at orders@nds-solutions.com. Whenever possible, without extra expense, we will try to accommodate your request.


How will I know when my order is ready?

You will be notified via e-mail when your order is shipped.

 

Can you ship to me using USPS or FedEx?

Due to the times, the plants are shipping best method which may change daily.

 

Can you ship to a PO Box?

Unfortunately we cannot ship to PO Boxes. Please provide a physical address when ordering to ensure timely delivery.

 

How do you package the items?

NDS or our providers, do take every precaution to ensure your order arrives safely.

 

I have questions that are not answered here. How can I get an answer?  

Please contact us either by e-mail orders@nds-solutions.com or call (916) 944-5777 or toll-free 888-536-2630, ask for one of our NDS customer service associates.

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